Privacy Policy

1. Overview

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access our website, interact with us, purchase services, submit enquiries, book Day Passes, or otherwise engage with Workafella.

By accessing or using our website and services, you consent to the collection, use, disclosure, and processing of your information in accordance with this Privacy Policy.

2. Information We Collect

Workafella may collect personal and non-personal information from users who visit the website, make enquiries, purchase services, submit booking requests, or otherwise interact with us. Such information may include your name, email address, mobile number, company or organisation details, mailing or billing address, government-issued identification documents submitted for KYC verification, information provided through enquiry forms, registration forms, booking forms, customer support requests, and any other information voluntarily provided by you.

In connection with the provision of services, Workafella may also collect booking details, workspace and Day Pass usage records, payment and transaction information, invoices, billing information, centre access records, visitor management records, and communications relating to bookings or customer support.

When users access the website, Workafella may automatically collect certain technical information including IP address, browser type, device information, operating system details, website usage information, cookies, analytics data, and other information generated through interaction with the website.

3. How We Collect Information

Workafella may collect information directly from users when they visit the website, submit enquiries, communicate with us by email, telephone or other channels, register for or purchase services, book Day Passes, submit KYC documentation, subscribe to marketing communications, or otherwise interact with our services.

Information may also be collected automatically through cookies, analytics tools, and similar technologies used on the website.

4. How We Use Information

Workafella uses the information collected through the website and its services to respond to enquiries, provide and administer services, process bookings and payments, conduct KYC verification, manage access to Workafella centres, provide customer support, maintain customer relationships, send service-related communications, improve website functionality and user experience, prevent fraud and unauthorised activity, comply with legal and regulatory obligations, and protect the security of its premises, systems, employees, clients, and users.

5. Day Pass Bookings, Payments and KYC Verification

In connection with Day Pass Services, Workafella may collect and process additional information including booking details, transaction records, government-issued identification documents, access records, visitor management information, and verification data.

Such information may be used for processing and managing bookings, payment verification and reconciliation, KYC verification, access control, visitor management, security monitoring, fraud prevention, customer support, operational administration, and compliance with legal, regulatory, and contractual requirements.

6. Payment Processing

Payments made through the website may be processed by authorised third-party payment service providers. Workafella does not store card numbers, CVV information, UPI PINs, internet banking passwords, or similar payment authentication credentials.

Payment transactions are subject to the terms, conditions, and privacy practices of the relevant payment service provider and financial institution involved in processing the transaction.

7. Information Sharing and Disclosure

Workafella does not sell personal information. However, we may share personal information with payment gateway providers, KYC verification service providers, technology vendors, cloud service providers, visitor management and access control service providers, professional advisors, auditors, consultants, affiliated entities, and other service providers engaged for the operation of our business and services.

We may also disclose information where required by law, regulation, court order, governmental authority, law enforcement agency, or where such disclosure is necessary to protect our legal rights, property, operations, employees, clients, or users.

Any such disclosure shall be limited to the extent reasonably necessary for the purposes described in this Privacy Policy.

8. Cookies and Analytics

Workafella may use cookies, analytics tools, web beacons, and similar technologies to improve website functionality, analyse website traffic and user behaviour, maintain security, remember user preferences, and enhance the overall user experience.

Users may configure their browser settings to reject cookies; however, certain features of the website may not function properly if cookies are disabled.

9. Data Retention

Workafella may retain personal information, booking records, payment records, KYC documentation, access logs, visitor records, communications, and related information for as long as reasonably necessary for operational, contractual, legal, regulatory, security, audit, dispute resolution, business continuity, and compliance purposes.

Upon expiry of applicable retention requirements, information may be securely deleted, anonymised, archived, or otherwise disposed of in accordance with Workafella's internal policies and applicable law.

10. Information Security

Workafella implements reasonable administrative, technical, physical, and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, destruction, or other security risks.

While Workafella endeavours to maintain appropriate security measures, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure, and users acknowledge the inherent risks associated with online communications and electronic data storage.

11. Third Party Websites

The website may contain links to third-party websites, applications, or services that are not owned, controlled, or operated by Workafella. Workafella is not responsible for the privacy practices, security measures, content, or policies of such third-party platforms.

Users are encouraged to review the applicable privacy policies before providing personal information to any third-party website or service.

12. Marketing Communications

Workafella may send marketing communications relating to services, promotions, events, offers, updates, and other information that may be relevant to users who have interacted with us or opted to receive such communications.

Users may opt out of receiving marketing communications by using the unsubscribe mechanism provided in such communications or by contacting Workafella directly. Operational, transactional, legal, security-related, and service-related communications may continue to be sent where necessary.

13. Changes to this Privacy Policy

Workafella reserves the right to amend, modify, update, or replace this Privacy Policy at any time. Any revised version shall be published on the website and shall become effective upon publication unless otherwise stated.

Users are encouraged to review this Privacy Policy periodically to remain informed of any changes.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the manner in which personal information is collected, processed, stored, used, or disclosed by Workafella, please contact us.

This Privacy Policy shall be governed by and construed in accordance with the laws of India, and any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu.